Employee Testimonial: Marco Bloemberg, Operations & Customer Care Manager, NL

“I’ve grown by improving how we work, together.”

At Kolo, the freedom to approach my work in the way that suits me best is what I like the most. That level of trust is empowering, it shows that I’m valued and gives me the confidence to take real ownership.

I started in a junior IT role and was soon given the chance to lead small projects. Each opportunity helped me grow, building experience, confidence, and eventually stepping into a leadership role. That kind of hands-on development, backed by trust and support, made a huge difference in my journey.

The culture here is supportive and grounded. People genuinely care, and knowledge is shared openly. It’s a collaborative environment where curiosity and initiative are truly appreciated.

Today, my role is to make sure our operations run smoothly and our customers are supported with speed and care. That means working closely with our technicians and the facilities team to constantly improve how we respond, resolve, and communicate. Whether it’s refining internal processes, aligning teams, or making sure we deliver consistently high standards, my focus is on building a reliable, responsive operation that can scale with the company.

I’m really pleased with how we’ve restructured and professionalized our department. We introduced live, transparent KPIs that not only give leadership a clear view, but also keep the whole team aligned and motivated. It’s helped to create stronger ownership and more meaningful results. We’ve also made our processes far more efficient, which has had a big impact on daily operations.

If you take pride in solving real problems, enjoy connecting the dots between teams, and want your work to have visible impact, you’ll feel right at home here.